Below is the key performance indicators of the company for 2016-2017.
Technical | Unit | 2016 | 2017 |
Heat supply / (surface heated x Number of degree.days) | kcal/m2/°C | 44 | 90 |
Commercial | |||
Amount billed by meter / Amount billed | % | 82% | 81% |
Amount Collected / Amount billed | % | 99% | 96% |
Nb of requests treated in less than 15 days / Nb of requests | % | >95% | >95% |
Nb of complains treated in less than 15 days / Nb of complains | % | >95% | >95% |
Financial | |||
Net Debt / EBITDA | MKZT / MKZT | 2,1 | 2,1 |
DSCR | MKZT / MKZT | Non applicable | Non applicable |
Organisational | |||
Number of clients / Number of employees | clients / employee | 41 | 41 |